How was your experience in the Hospitality sector?
The world of hospitality and restaurants have really changed around us, and we really need to sit up and notice. There is absolutely nothing that can be generalized as of now, as each individual is a unique entity with their own set of choices. Jayant Sigh and his team have tried to incorporate some common motivational touchpoints in the show.
‘The hospitality training videos will give rise to a profitable & scalable business model catering to various hospitality establishments and institutions. The videos will cover modules from all streams of the hospitality Industry.’
Karma Hospitality has taken a lead to bring in the change in the system and is coming up with a disruptive new concept. I am happy to be part of this disruption and I am happy to pass on the learning that I have.
What do we lack in the hospitality industry?
Hospitality is the business of greeting people and helping them have a good time. It is all about the art of entertaining guests. Hospitality covers a broad range of sectors including accommodation, restaurants, cafes, bars, theme parks, airlines, cruise ships, caravan parks, bed and breakfasts, and tourist attractions. In any kind of business, human resources are the most powerful and crucial sources, so in the hospitality industry, there is a need of professional people who have good knowledge and experience of serving and interacting with the people.
Without training, an individual can’t work in this sector and make good relationships. As a country progresses towards economic growth, the standard of living improves and more people take to invest more in leisure activities. For instance, In India, people prefer dining out 2-3 times a week so the demand for the hospitality sector is expanding day by day.
What plans do you have in the future?
With the launch news of India’s Top Hotelier, the food critics and people related to the food and beverage industry are all geared up to make it the new talk of the town. The reality show of people aspiring to be waiters and working in the hospitality industry. We believe that the onset of the training reality show could be the dawn of the revolution of how the restaurant industry works.
The idea behind India’s Top Hotelier is to uplift the basic skill of the first line staff for the industry at large. Jayant Singh hopes that each individual wanting to enter the hospitality business identifies with someone or the other participating in the reality show and is inspired to do better in their job.
Since these videos will also be available on mobile and will be free to air, we believe that it will be extremely well for the industry as people will now be better trained. The show also offers training barriers and they have removed any entry barriers for the contestants. Singh and the team are really hopeful about the show and that the training would help people address the gaps present in the industry.
All in all, we are all hoping for this to be an absolute revolutionizing reality show for the hospitality industry.
What is the future of Hospitality industry?
The growth of the Hospitality sector in India is immensely contributing and is projected to grow in the next decade. In today’s context, the demand for hospitality professionals is also growing, and the sector is expected to come up with more trained professionals in the coming decade. Also, it has been observed that the demand for hospitality is also rising in small cities in India. People are involving themselves in travelling as compared to the past because of better connectivity and ease of flying. With the advancement in technology, hotels rooms can now be booked with a click of a button. From budget hotels to five-star properties and homestays to boutique resorts, there is something for every traveller.
There is a growing awareness of hospitality standards in India and people are demanding high-quality services in hotels and restaurants. Social media are also giving a platform to offer and express their dissatisfaction. There are several brands and chains that have entered the Indian market and with high competition, customers are spoiled for choice. Overall it is important for hospitality professionals to plan for the long-term, so ask for highly trained professionals are increasing more and more.
How do we tackle problems?
The hospitality industry overall provides multiple ranges of experiences. However, with the positive growth of this industry, students with an inclination towards these careers have a bright future ahead. The only thing they have to pay particular attention to their skills so that they can settle down in the hospitality sector without a talent gap.
The need for trained staff across all categories is the need of the hour. While hospitality institutes offer skill training, they are often unable to provide training in a real-time environment.
In the words of Jayant Singh, Managing Partner- Tree House Hotels, the man behind the idea, this is the culmination of a long-standing dream to enable all hospitality professionals across India to have access to the top in class hospitality training. He explains, ‘I realized that there is no standard curriculum for Hospitality professionals across the country. This is a highly skill-based job and requires quick thinking on your feet, improvisation and of course an in-depth knowledge of basic skill sets. I also realized that adult training sessions fail due to a simple attention deficit from people.
The engagement of the person is always on the surface level and thus the takeaway is also very minor. Understanding the psychology of people today, their love for game shows and reality Tv, as well as inspired by the stupendous success of something like a Master Chef format, we have come up with training modules that will actually hook the viewer, the participant and have them coming back for more.’
